Kini Luxury: Terms and Conditions

By booking a service with Kini Luxury, you agree to our terms and conditions. Please review them carefully before confirming your reservation.


Definitions

Kini Luxury refers to the provider of luxury car rental services, offering vehicles with professional drivers.


Scope of Services

Kini Luxury provides premium car rental services in Bali and the surrounding areas, offering drivers according to the customer’s preference.

Booking and Reservation
To book a rental car with a driver, customers must provide the required details, including the pick-up location, drop-off location, date, time, and any additional preferences. Bookings can only be made via WhatsApp.

Confirmation
Once the booking is received, an acknowledgment will be sent. The booking will be confirmed upon receipt of full payment or a deposit, depending on the agreement.

Cancellation

Refunds
All approved refunds will be processed within three business days.

Late Booking
For bookings made within 12 hours of the requested pick-up time, availability may not be guaranteed.

Rental Period and Extension
The rental period is defined as the duration between the agreed-upon pick-up and drop-off times. If you require an extension, you must notify Kini Luxury at least 2 hours before the scheduled end of the rental period. Any unauthorized extensions may result in additional charges.

Rental Duration

Half-Day Service has a maximum duration of 5 hours. If the overtime exceeds 3 hours, the booking will automatically be upgraded and charged as a Full-Day rental (10 hours).


Waiting Time

For Airport Pick-up Services, Kini Luxury provides a maximum waiting time of 60 minutes from the scheduled arrival time. Beyond this period, additional charges may apply. For Shuttle Services, Kini Luxury provides a maximum waiting time of 15 minutes from the agreed pick-up time. Beyond this period, additional charges may apply or the booking may be considered cancelled without refund. For Full-Day and Half-Day Services, there is no waiting time allowance. The rental duration will begin at the agreed standby time, regardless of the renter’s arrival.


Fees and Charges
Rental fees include the vehicle, driver services, and fuel. Additional costs such as tolls, parking fees, and other expenses are the customer’s responsibility. If the rental period exceeds the agreed duration, an additional charge of 10% of the hourly rate will apply. If the driver works past 12 AM, a one-time midnight fee (Rp 250,000) will be charged per day.

Service Zones and Coverage

Shuttle and Half-Day services are only valid for areas within the city or the following designated zones: Kuta, Seminyak, Sanur, Canggu, Nusa Dua, Jimbaran, Uluwatu, and Ubud. For destinations outside these zones, the service will be automatically upgraded to a Full-Day rental, or pricing will be adjusted based on prior agreement with Kini Luxury.

Driver and Vehicle Responsibilities
The driver will operate the vehicle in a professional and courteous manner, adhering to all local traffic laws and regulations. The driver is not authorized to engage in any unlawful activity. Additionally, any inappropriate behavior by the customer will result in immediate termination of the service without a refund. Any damages to the vehicle, inside or out, caused by the customer will be the customer’s responsibility.

Vehicle Use
The vehicle must be used exclusively for its intended purpose and in accordance with Kini Luxury guidelines. The driver reserves the right to refuse service if passengers engage in dangerous or unlawful activities, including but not limited to smoking, alcohol consumption, or drug use. Smoking inside the vehicle is strictly prohibited and will result in a penalty of IDR 1,000,000 per violation. Vomiting inside the vehicle, whether due to intoxication, motion sickness, or any other reason, will incur a cleaning fee of IDR 1,000,000. Playing loud music or using the speaker at an excessively high volume is strongly discouraged to maintain passenger comfort and prevent vehicle damage. Carrying pets or engaging in activities that may cause damage to the vehicle is strictly prohibited. The vehicle may only be used by the renter or authorized persons, and solely for its intended purpose.

Driver Availability
Kini Luxury reserves the right to assign an alternative driver in the event of illness, emergency, or any other circumstance that prevents the original driver from fulfilling the service.

Passenger Behavior
Customers and passengers are expected to behave respectfully toward the driver and follow all instructions provided. Any verbal abuse, physical assault, or damage to the vehicle may result in immediate termination of the service, with additional charges applied.

Personal Belongings
Kini Luxury is not responsible for any loss or damage to personal belongings left in the vehicle during the rental period. Customers are advised to take care of their belongings.

Insurance
The vehicle comes with standard insurance coverage. 

Payment Terms
The customer agrees to pay the full rental amount, including any additional charges for excess time, extra services, or damages, at the time of booking or as specified by Kini Luxury.

Payment Methods
Kini Luxury accepts payment via credit or debit card, Indonesian bank transfer, and AliPay/WeChat Pay.

Force Majeure

Kini Luxury will not be liable for any failure or delay in providing services due to unforeseen events beyond our control, such as natural disasters, government actions, or accidents. In such cases, Kini Luxury will make reasonable efforts to reschedule the booking.

Privacy and Data Protection

Kini Luxury collects personal information for the purpose of processing bookings and providing the service. Kini Luxury complies with applicable data protection laws and will not disclose personal information to third parties without the customer’s consent, except as required by law.

Amendments

Kini Luxury reserves the right to modify these Terms and Conditions at any time. Any amendments will be posted on our website and will become effective immediately upon posting.

For any questions or concerns, please contact us.